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PIXICADE AVAILABLE IN TWO VERSIONS!

Frequently Asked Questions

If you have any questions, you’ll find the answers below

Does the Pixicade Pets Starter Kit come with a device?

No, the Pixicade Pets box kit does not come with a device.

How do I get started?

1. Download the Pixicade Pets app from either the Apple App Store or Google Play or Amazon Store onto your device. 

2. When opening the app, it will ask you to create an account. Enter your email, select a username and avatar, enter your age*, accept the terms of service, and click the “Create” button. 

3. The app will ask if you have a Pixicade Pets box, click “yes” and scan the QR code that is on your instruction sheet. *If you entered an age under 13, you will need to complete the email approval process to unlock the Pet Creation capabilites.

What is required to play?

To use Pixicade Pets, you must have a phone or tablet with a rear facing camera (Android 6.0 or later, iPhone iOS 9.0 or later), stable WiFi, the Pixicade Pets set and app, and your imagination! The Pixicade Pets app is available for Amazon Fire tablets. If you have an Amazon kids device, you will need todownload the Pixicade Pets app through the amazon parent portal.

What are the system requirements to run the Pixicade Pets App?

The Pixicade Pets App works on: 1. iOS 9.0 version or above 2. Android 6.0 or higher 3. 5 mega pixel rear facingcamera or better 4. Stable internet connection.

How many devices can I put Pixicade Pets on?

The Pixicade Pets kit comes with 2 QR codes. You can scan the QR codes to unlock the full app on 2 different accounts, or you can scan both codes on one account to double the game creation count.You can login to Pixicade Pets on any device with the account username and password you created.  Therefore, if you get a new device or want to switch between your phone and tablet, you can just login.  Please note your account can only be logined into one device at a time. 

In what countries is Pixicade Pets available?

Pixicade Pets is currently available in the US and Canadian App stores. Stay in touch for exciting news on our international launches! 

What is the recommended age range for Pixicade Pets?

Pixicade Pets is listed as 6+.  We’ve found that 6–10-year-olds may need help taking the photos, reading through the guidebooks, etc., but 10+ enjoy working independently. 

In what Countries is Pixicade available?

Pixicade is currently available in the US and Canadian App stores. Stay in touch for exciting news on our international launches!

Is there an ongoing fee to use Pixicade Pets?

No, there are no subscription fees to use Pixicade Pets. Each box comes with 2 QR codes that allow you to create 3 pets worlds on each account. Once you use all of those, you can purchase additional worlds through in-app purchases.

Is the app Chromebook compatible?

Yes, the app is available for Android devices and should work on most Chromebooks. We recommend double checking the google play store on your device for the app availability to be certain. 

Is the app chromebook compatible?

Hi, the app is available for Android devices and should work on most Chromebooks. We recommend double checking the google play store on your device for the app availability to be certain.

Will this work on an amazon fire tablet?

Yes